“As part of our retail teams corporate training programme, the Super Retail Group sports division (representing both rebel and Amart Sports), requires the use of large training venues to discuss product releases and group strategy with sizable store teams.
We have been using HOYTS cinema venues across the country for much of this training where the cinema seating layout and numerous support elements for large groups meet our specific training needs.
Why use HOYTS? Our experience at every single HOYTS venue, bar none, plus their wonderfully attentive head office team has been nothing short of exceptional. Their organisation, communication, feedback-response and service culture is the absolute finest we experience as a business. The venues are always clean and well-presented, with good locations, extensive parking, modern in-house facilities, great air-conditioning, experienced management teams, amazing audio-visual and the ability to meet our specific catering needs a given at each and every venue. Each and every time. No exceptions.
What really shines as a standout though for us is the ‘over-and-above’ customer service the head office support team provides on a constant basis, even after the event. Incredibly professional and personable, they are focused not on what HOYTS wants from us, but what HOYTS can do for us, and those wants and needs are met admirably. Their friendly, can-do attitude actually cascades across the management teams in the cinemas displaying a robust company culture that puts the customer first, and it is for that reason that we always look to holding our larger team events at the cinemas. Not only have we experienced some of the best customer service at HOYTS we have experienced from business partners, we know we will leave every event satisfied and with our expectations met 100% of the time.
We would highly recommend HOYTS venues to companies who wish to hold multi-media presentations to large teams for any conference-style presentation where break-out groups or table discussions are not required – as the cinema seating obviously dictates.
HOYTS cinemas and their friendly, professional teams receive the highest recommendation I can provide.”
Roy Barber, Head Sales and Service Trainer – SRG Sports Division